NICE Satmetrix

Satmetrix business solutions combine innovative technology, proven expertise, and industry best practices in customer experience solutions that deliver results.

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8.4/10 (Expert Score) ★★★★★
Product is rated as #55 in category Experience Management Software
Ease of use
8.3
Support
8.3
Ease of Setup
8.2

NICE Satmetrix software, data, and expertise combine to offer unique benefits to customers as they manage their customer experience programs. Our industry leading software enables companies to collect, integrate, and analyze customer feedback data; close the loop with customers, including action management and tracking, escalation management, and comprehensive reporting; and take action and manage change, using comprehensive, configurable reporting, data delivery, and more. It is purpose-built for managing the entire customer experience management process. Business outcomes for customers include higher rates of growth, improved retention and upsell, reduced churn, and lower cost to serve.

NICE Satmetrix
NICE Satmetrix

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Customer Reviews

NICE Satmetrix Reviews

Shireen M.

Advanced user of NICE Satmetrix
★★★★★
Working With Satmetrix

What do you like best?

We really appreciated the onboarding process and continued consulting to help us get up and running. Our team has been supportive and helpful answering all questions and working with us to improve the effectiveness of the survey tools.

What do you dislike?

Some technical difficulties, all of which have been resolved. Scheduling reports in adm page.

Recommendations to others considering the product:

This software is especially applicable to companies with a large database.

What problems are you solving with the product? What benefits have you realized?

We are trying to better understand how clients view us on an enterprise level. We now have a better look at our clients perspective at a higher level.

Review source: G2.com

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