Astute VoC

Deploy quality Voice of Customer research that delivers.

Languages supported: Arabic, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

9.0/10 (Expert Score) ★★★★★
Product is rated as #28 in category Experience Management Software
Ease of use
8.6
Support
9.0
Ease of Setup
8.1

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Astute VoC™, formerly iperceptions, helps the world’s leading brands measure and elevate the Customer Experience (CX) at every touchpoint across the entire customer journey.

A global leader in customer engagement software, Astute’s Voice of the Customer solution combines a powerful SaaS platform, easy-to-deploy and secure feedback collection technology, closed-loop feedback features, and extensive industry expertise to transform Voice of the Customer (VoC) into actionable insights that drive business results.

Astute VoC™ lets you easily engage customers for their feedback with responsive, secure, and accessible survey technology. Know your customers’ needs, expectations, and perceptions of their experiences at key stages of the customer journey, and inform key decisions using customer-centric insights.

Learn more about our proven solutions at astutesolutions.com

Astute VoC
Astute VoC

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Customer Reviews

Astute VoC Reviews

Charles D.

Advanced user of Astute VoC
★★★★★
Outstanding Partnership

What do you like best?

From the initial RFP all the way through today, three years later, the Astute team has been focused on answering the business questions across our member journey. Whereas their competitors always talk about platforms and self service, Astute has been focused on our research and consulting on meeting our evolving VoC needs. They are agile and nimble and always prepared to be an active partner in our VoC work.

What do you dislike?

The only complaint that I have is that we don't have the bandwidth to act on all of the insights that the Astute team and technology has uncovered and validated.

What problems are you solving with the product? What benefits have you realized?

Our initial use case was to identify digital and mobile member pain points across the journey that could drive a pipeline of continuous improvement opportunities. Through our pipeline work we have been able to tackle all of the lower-hanging fruit driving improvement in metrics like task completion, NPS and overall experience. Today we have two additional use cases and the first is around leveraging the Astute tools to provide enhanced contextual information about key experiences to assist in building business cases for digital and mobile CX improvements. Our second additional use case is helping drive our VoC maturity efforts in the area of service recovery.

Review source: G2.com

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