QuestionPro CX

What do you like best?

There are many choices out there for VOC software platforms, some free and limited in capability and some very expensive and complex to manage. QuestionPro comes in several varieties and what's nice is that you can start small and add capability as you grow unline the more expensive platforms where you pay a lot for what you don't really need at the moment.

What do you dislike?

It's highly dependent on what your needs are and, for the most part, QuestionPro fits the bill for any standard survey tool you might need. While it may not have all of the features that an enterprise-level platform might have, it has a considerable amount of capability for its price-point.

Recommendations to others considering the product:

Would highly recommend to anyone looking at VOC software platforms to give consideration to QuestionPro as a formidable tool in a sea of so many other VOC tools that either don't fit the need or that are expensive and difficult to use.

What problems are you solving with the product? What benefits have you realized?

I use Question Pro with my clients as I am a CX consultant that offers VOC services external to the organization so the client provides me with their goals, objectives, and list of customers along with contact and other demographic data, and I design and execute surveys on their behalf. I also take the results, analyze them, and create reports that tell the story of how their customers are experiencing them and what issue may be preventing them from gaining more business from them or whether they are at risk of attrition.