SearchUnify

What do you like best?

SearchUnify has many of out of the box of the box connectors that makes adding new content sources a breeze.

What do you dislike?

Search Analytics could use some improvement to provide valuable insights on how it is being used.

Recommendations to others considering the product:

If you have lots of content spread out accross different sources and looking for a way to simplify and improve the search experience of users, then I recommend that you take a serious look at SearchUnify.

What problems are you solving with the product? What benefits have you realized?

Our organization has lots of different content types such as documentation, knowledgebase, community and more spread out across different platforms. This makes it challenging for customers and users to find information across different sources. SearchUnify indexes all of our content and provides federated search interfaces (search clients) that enable a better user experience when searching for content.

Additionally, we have used a similar approach for our tens of internal content sources - from Confluene to Zendesk, to enable our internal users to be more efficient in locating content.

The benefits are two-fold. Our support and field teams are now equipped with a tool that lets them find the information they need to support customers in a timely manner. Customers are also enabled to find the information they need, thereby reducing the need for contacting customer support.