OMBEA helps you measure and improve customer and employee experience on-site and online.
Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.
OMBEA customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational airline conglomerate, and everything in between.
The platform consists of there modules: On-site, Online, and Anywhere.
The On-site module helps you learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities.
The Online Module enables to you assess user experience on all your web pages, such as at shopping, ordering, checkout and support.
Finally, with the Anywhere Module, you can collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes.
No matter where you choose to stream feedback from, OMBEA provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.
