Training and support are exceptional!
What do you like best?
I am very impressed by the ongoing training offerings by NextPoint. There are weekly training sessions you can register for, in addition to a selection of training packages you can purchase which are tailored to the specific needs of your firm. NextPoint gives their customers every opportunity to stay up to date on product offerings and understanding of the product to get the most out of it. I am also very happy with my main contacts, Sibrey and Disa. They are fun to work with and very knowledgeable!
What do you dislike?
At the beginning when we first got NextPoint we were struggling and didn't feel like we really knew how to properly use the product. We felt like we were on our own to figure it out. But once we voiced our concerns, a team of experts took us under their wing and made sure we knew of the training opportunities available. This made all the difference for us! Since then, it has been great.
Recommendations to others considering the product:
When looking at other products, we were very pleased with NextPoint's pricing structure. Most competitors charge for the amount of data you are importing. Rather than charging for data, NextPoint charges for user licenses. Additionally, this is evaluated every month so if a user does not access the system that month, they are not charged.
What problems are you solving with the product? What benefits have you realized?
Our paralegals are able to organize extremely large data sets and find information in a much more timely manner.
