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ultimate.ai

ultimate.ai
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AI powers for customer service agents to provide faster, smarter responses. ultimate.ai's deep learning artificial intelligence technology works in partnership with agents, learning from historical chat data to provide reply suggestions in real time. ultimate.ai learns from agent behaviours and grows in accuracy. Ultimately, the most common questions in customer service are fully automated, freeing agents to focus on what really matters: the customer.
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Languages supported: Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Irish, Galician, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Kurdish, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Urdu, Chinese (Simplified), Chinese (Traditional)

9.4/10 (Expert Score) ★★★★★
Product is rated as #27 in category Customer Self-Service Software
Ease of use
9.1
Support
9.6
Ease of Setup
8.0
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ultimate.ai is the leading solution for Customer Service Automation in Europe.

Using NLP, our Intelligent Virtual Assistant enables global brands to automate customer conversations and repetitive processes, providing great support experiences around the clock via chat, email and social.

ultimate.ai is the only solution deploying In-Platform and is partnered with all leading CRM providers: Salesforce, Zendesk, Freshworks, Genesys, Giosg, LiveChat and others.

ultimate.ai
ultimate.ai
Free Trial

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Customer Reviews

ultimate.ai Reviews

Martin F.

Advanced user of ultimate.ai
★★★★★
Innovative and intuitive chat-bot solution with a kick-ass customer success Team!

What do you like best?

The whole journey has been a very smooth experience. The team at Ultimate.ai really want us to be succesfull. Their onboarding process is beyond what I had imagined it to be, from kick-off until roll-out. And even after the bot went live, their customer success team is there for us all the time, whenever there is an issue it gets solved right away. Awesome company!

What do you dislike?

Currently, the only limitation we are experiencing is not on the side of Ultimate.ai but our CRM solution, which misses solving granular issues. But those will hopefully be handled in time.

What problems are you solving with the product? What benefits have you realized?

Ultimate.ai enables us to grant 24/7 support. Our support team is now able to concentrate on more complex topics. The biggest benefit is scalability. The bot instantly took 39% of all requests from the shoulders of our agents. That's the benefit of first-class onboarding.

Review source: G2.com

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