Avaya OneCloud CCaaS

What do you like best?

For us as a company, customers are always the most important thing, which is why we always hope our communication with them will be the most profitable, which is why we use Avaya Aura as telecommunications software that guarantees communication without interruptions. The tools that this system offers us are detailed allowing us to achieve complete events and without audio or video problems, for us it has been a great system, I am happy with the service it provides.

What do you dislike?

So far our business team has not had or presented problems or difficulties during their employment in our day to day thanks to the fact that their attributions in calls, internet, fax and email have met our expectations.

Recommendations to others considering the product:

If what you are looking for is quality and an accessible price, the best option is Avaya Aura, with the power to promote the connectivity of remote workers instantly with contractors and potential clients, it has made us grow as a company exponentially, because a characteristic of a company is to have the best communication with each of its employees through numerous tools and a totally excellent interface that this software has.

What problems are you solving with the product? What benefits have you realized?

A well-known problem that we have as a company as well as call centers is providing data in real time, making the customer experience unique and unmatched since it is a simple but attractive design with integration of databases. Data or web services create broader possibilities such as collaboration between digital devices.