e-bot7

Not only does our system enable quicker and smarter responses for your agents and thus increases employee satisfaction, it also automates more and more repetitive and recurring questions since your AI will constantly learn.

Languages supported: Arabic, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Kurdish, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

9.4/10 (Expert Score) ★★★★★
Product is rated as #27 in category Bot Platforms Software
Ease of use
8.6
Support
9.6
Ease of Setup
8.7

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e-bot7 – AI for Customer Service improves the efficiency of Customer Service by integrating Artificial Intelligence throughout various channels. The AI supports employees and automates answers & processes. This drastically reduces costs and increases revenues. The hybrid Agent+AIВ® solution enables companies to increase efficiency by up to 80% and at the same time increases Net Promoter Scores more than 32%.

– Award-winning technology (20+ Awards)
– Plug &Play (no software Development needed)
– Quick and Easy Deployment (2-4 weeks)
– Omnichannel (WebChat, WhatsApp, Facebook, Voice etc.)
– Hybrid Chatbots (Agent+AIВ®)
– Process Automation (Contextual Dialog EditorВ®)
– AI Service FunnelВ®
– Call-to-Message
– UX and UI (Onboard Colleagues and Employees within minutes)
– Scalable Rest APIs (Connect anything you want)
– State of the art machine and deep learning algorithms

The company was founded by the Forbes 30 under 30 Founders Fabian Beringer, Xaver Lehmann and Maximilian Gerer in 2016. With more than 9m USD in funding, 20+ Awards and hundreds of customers such as Telefonica, DB, Audi, SkyBet, Generali, Ford, Miele etc. the company is one of the top providers and fastest-growing companies for AI worldwide. Recently the company was awarded by Forbes as one of the best AI companies.

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Customer Reviews

e-bot7 Reviews

Ida M.

Advanced user of e-bot7
★★★★★
Feedback for e-bot7

What do you like best?

e-bot7's solution proves to be strong for our business. What we like best is the automation of recurring requests without the need for human assistance. The hybrid solution, however, allows the agents to take over in case of complex requests. Also, the platform is super easy to use and there are plenty of options available in the conversational flow editor to make to give the conversation with the virtual assistant a human touch.

What do you dislike?

The reporting seems a little limited, we would like to have more options in terms of customization.

What problems are you solving with the product? What benefits have you realized?

-Significant decrease of the number of e-mails and phone calls

-24/7 availability

-Reduction of customer waiting time by about 55%

-Improved customer satisfaction

Review source: G2.com

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