Great support and progressive platform improvement
What do you like best?
The support is very fast, and it was easy to implement and develop workflows to manage the data.
We acquired services from a Technical Account Manager that help us escalate any matter that can cause impacts on the usage and deployment of the solution.
Treasure Data team is working continuously on implementing new connectors and improvements on the platform, recently it was deployed a new visualization tool, which will fullfill our needs in visualize better the data available in the platform.
What do you dislike?
Some interfaces that are intended to end users are not that user friendly and might cause some confusion to less technical users, like filters that don't make much sense depending on the data field.
Activating consumers, depending on the implementation complexity and the destination platform can take some time to get used to. The integration between Treasure Data and activation channels (Facebook, Instagram, Salesforce Marketing Cloud, etc) can be really technical to end users to understand if the activation was successfull or not.
The platform lacks on more detailed roles and permissions related to data access.
Recommendations to others considering the product:
Plan your deployment ahead considering the size of your organization. We strongly recommend contracting a Technical Account Manager from Treasure Data, which will significantly speed up your requests for enhancements, tickets, as well will help big time on new deployments.
What problems are you solving with the product? What benefits have you realized?
This solution was deployed to remove all data silos that we have across the company. With Treasure Data we were able to keep all data in a single structure, and the platform allowed us to manage the data access and visibility quite well. We stablished secure ways to activate the consumers with proper consent across multiple activation channels.
