OrangeCRM

What do you like best?

It is a web based CRM enterprise solution that grows with our company as we grow. It allows us to switch our business functions from one area to another without any trace of data loss. It combines our data from various sources, it replicates all the data and it saves it remotely in various locations making the data available anytime we need it. This removes all the worry that companies have for data loss. It has several modules that add features to the platform including the recording module. This module enables the recording playback feature which allows us to store audio files on a server that is private and PCI compliant, and we link the recorded files to our customer records for easy matching. We are also assigned our own admin that monitors our database and ensure data accuracy across our system. The admin was assigned because we also integrates the myadmin module.

What do you dislike?

Although it allows bulk email marketing it does not help in customer's contact data extraction. It also does not provide content analytics on the marketing data sent to customers.

Recommendations to others considering the product:

A highly secure flexible data environment is crucial for every organization that needs to succeed in automation of processes and achieve high productivity. OrangeCRM offers that and more.

What problems are you solving with the product? What benefits have you realized?

We have our data very secure on servers in various locations without extra costs. We access the system as web pages in our system that makes it easy to automate processes in data management. We easily make bulk email campaigns and send them through the system.