injixo is a powerful and easy-to-use cloud workforce management suite for forecasting, scheduling and intraday management. It helps you to do more business and create happier customers while lowering costs and reducing effort.

Languages supported: German, English, French, Italian, Dutch, Spanish

7.2/10 (Expert Score) ★★★★★
Product is rated as #37 in category Contact Center Workforce Software
Ease of use
8.1
Support
7.2
Ease of Setup
7.5

injixo is a powerful and easy-to-use cloud workforce management suite for forecasting, scheduling, intraday management and employee engagement. With powerful features for contact centers of all sizes, injixo helps you master any challenge in workforce planning. Reduce your costs and create happier customers with injixo.

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Customer Reviews

injixo Reviews

User in Telecommunications

Advanced user of injixo
★★★★★
Shift and performance management tool for contact centre

What do you like best?

How versatile this is - from shift management on daily / weekly / monthly bases, reporting staff attendance and automatically forecasting the requirements on any given day based on the data which is automatically input from the calls handling platforms.

What do you dislike?

Some features require collaboration with other software which seems to be hit and miss - for instance the PDF reports are very temperamental.

Recommendations to others considering the product:

Very versatile tool for managing workforce across different locations, teams, it allows to create skill sets to distinguish the staff competency levels and their input in overall productivity. It feeds stats to another program to enable efficient forecasting.

What problems are you solving with the product? What benefits have you realized?

Staffing solutions for a contact centre which on a usual day has over 100 people working various shifts.

Review source: G2.com

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