Fuze Contact Center

In today’s world, contact centers mean more than just rows and rows of cubicles and talking heads.

Fuze Contact Center

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G2 User in Staffing and Recruiting

Advanced user of Fuze Contact Center

★★★★★

It's okay but kind of glitchy

What do you like best?

It makes it easy to work from home without needing your desk computer or giving out your cell phone

What do you dislike?

It encourages micromanagement from higher ups because it tracks every dial made and talk time. Additionally, there were times that it wouldn't work so it hurt your numbers when you had to use your actual cell phone instead.

What problems are you solving with the product? What benefits have you realized?

It creates an easy to use solution for communication between clients and internal employees. Additionally, it mitigates the need to use cell phone for work and creates a barrier between my personal life and work.

Review source: G2.com