Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales.
Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales.
Customer Reviews
User in Information Technology and Services
Advanced user of LiveOpsWhat I loved is that the product generally performs as promised. I was able to make dozens of dials quickly in a short amount of time and the records populated securely.
Ideally, it would be nice if the interface would be able to live inside the main platform I used, which was Salesforce CRM. I didn't like having to swivel-chair from screen to screen. It may be for a different reason, but I feel that because they weren't integrated, LiveOps frequently timed-out and froze, forcing me to have to restart constantly...it happened several times a week.
There are several competitors to consider...I would guess there are better on the market
The click-to-dial functionality coupled and the automatic record logging allows you to work at a very rapid pace.