Salesforce Heroku

What do you like best?

- easy setup

- easy scaling of platform

- community and plugin support is fantastic

- support is very helpful

What do you dislike?

- with standardization, you lose customizability

- not every possible configuration is supported

- permission and extension restrictions on some plugins, like heroku postgres

- can get expensive to scale vertically (bigger machines) instead of horizontally (more machines)

What problems are you solving with the product? What benefits have you realized?

we're a startup, so our business goal is to increase product iteration speed without worrying about the infrastructure needed to support it. with heroku, we don't need to think too much about how our product changes will affect the infrastructure - not because that's not important, but because we can ship and unship product changes without having to make permanent changes to our infrastructure. this lets us move forward quickly even with a small development team. if you're a 500-person tech team, maybe you have the bandwidth to work on your own infrastructure and the marginal benefits of custom builds outweigh the costs, but for us, heroku gives us the right trade-off between customizability and scalability.