Crew

What do you like best?

I like that I can get a message out to our team in seconds, and if I need to, I can add a required response. Every team member can get the source's message, so there is no confusion or missed communication because the employee wasn't working or they weren't told. It is also a great way to recognize individuals for good work.

What do you dislike?

We have around 100 restaurants, and sometimes it is hard to find an individual employee because they use a nickname instead of their real name.

What problems are you solving with the product? What benefits have you realized?

We can communicate at the store level without calling/emailing each store to communicate a message. We can also recognize individuals when a customer contacts us, letting them know that they are appreciated and did a great job.