Zingle

What do you like best?

Zingle provides a good user interface. It looks like your phone and thankfully it's blue and not some hideous color. It's literally like texting from your phone but on your computer. The use of tags and segments is really beneficial too.

What do you dislike?

It is too much like the phone experience. It doesn't allow for filtering inbox A-Z or any other way other than chronologically. The Contacts tab does not allow you to view the conversation history when you click a contact. You have to open up a new tab and go to that inbox. It's very annoying/time-consuming. Also, closing a conversation is so dumb, if you hover over a different contact, it will close that one instead of the one you clicked Close on.

Recommendations to others considering the product:

Zingle is a great product. Very easy to use although not the most intuitive. Great features like tags, segments, autoresponder. Very easy to onboard people to use this also.

What problems are you solving with the product? What benefits have you realized?

Zingle allows us to text customers directly which has proven instrumental in building a loyal customer base and providing very friendly and casual customer service.