Images
Worldpay is a leading global payments technology and services company that seamlessly integrates payments processing and inventory management, backed by detailed business analytics that help businesses make informed decisions to grow. The company offers services across the entire payments value chain in any environment: in-store, online and via mobile devices.
Customer Reviews
Jennifer P.
Advanced user of WorldpayWorldpay integrates with our medical software and prevents us from missing payments applied on accounts.
The customer service is awful. I have had to call multiple times about different things, and have had issues getting anything resolved. Everything from previous managers being reinstated on the account after they've been gone for 7 years, to having difficulty with receiving the information to become PCI compliant, phone calls are always at minimum 30 minutes long, with more than half of that time being put on hold, or transferred from one department to another to another. I have had one person try to explain to me how credit cards worked, and despite me asking the same question in multiple different ways to try to help them understand, I still got blamed for the problem I was having at that time. The fees are constantly increasing, and I always feel like they do not care about their customers when I try to call.
Avoid them if you can. We only use them because of the integration they provide. As soon as there is something else available that is integrated with wireless card readers, we will switch.
The only problem that we seem to have solved by using Worldpay is making sure that payments and reports are syncing up properly because they integrate with our management systems. It has saved me a bit of time with reconciling at the end of the day.
