Whisbi

Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement.

Languages supported: Arabic, Danish, German, Greek, English, French, Hebrew, Italian, Polish, Portuguese, Romanian, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8/10 (Expert Score) ★★★★★
Product is rated as #58 in category Chatbots Software
Ease of use
8.7
Support
8.9
Ease of Setup
9.7

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Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises.

Our solution creates an opportunity for Sales & Marketing professionals to increase sales conversion, improve live engagement and provide a differentiating online customer experience.

Whisbi combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time.

The Whisbi solution easily integrates with existing infrastructures, ranging from call centers to physical stores and virtual showrooms. A simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates.

We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking.

Our solutions have managed over:

700M impressions,
47M clicks,
18M call requests,
10M conversations

To date, we have delivered over 1.5M sales to our clients globally. And we’re just getting started!

Whisbi puts human interactions at the center of the online customer experience and increases the ROI of digital marketing campaigns. It allows brands to better capitalize on their website traffic, increase their NPS score, differentiate through CX and sell more online. We integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights into the full customer journey.

In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems.

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Customer Reviews

Whisbi Reviews

Christian F.

Advanced user of Whisbi
★★★★★
Whisbi videochat

What do you like best?

Overall very good customer and call center agent feedback – interface is easy to use and very user friendly.

Implementation went superb with onsite training of new agents and in close collaboration with both team managers, project manager and our online specialists.

Conversion rates around 13% after implementation of simple chatbot/script, giving more sales related inquiries.

What do you dislike?

Better customization of design and video chat picture size. I would prefer more basic administration options, like changing opening hours, creating/changing user profiles etc.

Outcome reporting and customer feedback could be more detailed and accessible on orders. These things should be standard out-of-the box.

What problems are you solving with the product? What benefits have you realized?

Higher conversion rates in our web shop, giving the user/buyer the option to interact with our sales team if in doubt.

Review source: G2.com

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