Easy, confidential communication for healthcare!
What do you like best?
This app is very simple to use, has a clean and pleasant interface that makes it nice to use. Notifications are always on and alert you as soon as a patient sends a message. This app also has the ease of having the option to pre-upload forms and shortcuts to make communication even easier for both the provider and the patient. This app is also easy for patients to use. They receive it as a text so there is no third party app that may confuse. Very friendly for all age groups and languages.
What do you dislike?
It is time consuming to have automatic tagging of other departments or automatic texts that can't be turned off by individual, especially after hours. The individual user also has to request certain features such as forms and other shortcuts to be added on by IT department, we are unable to add them ourselves. But this issue may be internal and not consistent with the WELL app.
Recommendations to others considering the product:
WELL is a perfect app to use when you need quick, easy texting between a business and the client. Definitely recommend to all healthcare facilities that need a secure line of communication with their clients. Privacy and confidentiality are of utmost importance and this app accomplishes just that.
What problems are you solving with the product? What benefits have you realized?
At times it is difficult to reach patients with a phone call, a text is so much easier and helps ease the communication process. Patients prefer a text at times and won't answer a phone call from an unknown number. This also provides secure messaging to ensure the patients security is being maintained.
