Watson OpenScale

What do you like best?

It has excellent NLP capabilities for Bot Building.

The bot building process is simple, and conversions are more engaging.

The team behind the tool is more active and giving more good features.

Bot performance is excellent.

Better API reference and good documentation.

What do you dislike?

It is taking more time to load in IBM Cloud.

Dialogues take more time to get active.

More features need to use AI capabilities.

Recommendations to others considering the product:

It tracks and manages the Outcome of AI across the life cycle, Adapt and governs AI to change the situation.

What problems are you solving with the product? What benefits have you realized?

We are creating unlimited intent, entity, and dialogue to segregate the question in various groups, Capture information, and respond correctly.

SAP Conversation via AI.

Oracle digital asistent.