VideoPeel

What do you like best?

The idea is smart, it solves a real problem for ecom businesses, and over-all looks like a promising tech.

What do you dislike?

In short the team. Zero Professionalism. Shockingly.

Recommendations to others considering the product:

Think about whether you are ready to pay $1000 a month just to be able to integrate this with any other platform. I bought it on App Sumo, expecting to actually have a tool we could use, only to be upsold a week later to be able to integrate it with Shopify for $1000 a month. When I asked why so much, their sales rep replied because we give you a success manager. I said, ok, I don't need a success manager, I'd actually prefer to be able to do everything on my own, and not need external assistance, and by that token pay less each month. In fact, I added "most retailers using shopify+ would feel the same way, and you'd do a lot better and scale faster if you didn't have to provide success managers to every single client. (The kicker: I said, "No offense to the success manager on the call")

At this point the sales guy essentially lost it, he called me "aggressive" and ended the call. The co-founder continued this stupidity and even tried to get my review censored.

In a world that is speeding faster than ever before, no business can survive by not being honest with their customers, or by lacking the basic business etiquette. You just don't call your customer "aggressive" and hang up, unless they were truly appalling and swearing on the phone.

I just can't stand behind a company that behaves this way, and felt the need to share it with anyone who might come across this platform.

What problems are you solving with the product? What benefits have you realized?

I came across their tool on Appsumo, where they were offering a life time deal. Was truly excited, it solves the collection of User Generated Content, something we as a business were in the market for.