What do you like best?
TRUSTist is great beacuse it captures all our reviews and testimonials in one place. So we can still have Google and Facebook reviews as well as our own testimonials on our site but all replicated in one place for all to see. The team are efficient to work with and want to make the system work hard for you.
What do you dislike?
The only issue we had was with signing up to find that the main function of the star feature on Google wouldn't work with our web software - WIX. It would have been helpful to know this before we signed up but TRUSTist did their best to try and get WIX to develop the software and also reduced our package price. I would like it if we could try again with WIX to see if they will make it work.
I would like the brand to be known as well as Trustpilot so perhaps its more trusted and widely used?
Not all the alerts come through to my email so we don't always know we have had a new review which means I don't then share it on our social media etc.
Recommendations to others considering the product:
Make sure your web software works with it for the Google star rating service.
What problems are you solving with the product? What benefits have you realized?
Having independent reviews using something outside our industry.