Customer service is beyond excellent.
What do you like best?
They continually upgrade in order to provide the best technology and service for their clients.
What do you dislike?
The only downside to upgrading their system, is that I need to learn the new details. Which can be time consuming when I'm busy. However, someone is ALWAYS available when I have questions. They walk me through everything. Even basic questions.
Recommendations to others considering the product:
Do it! They are awesome. They make my job so much easier. If we didn't use Tripgrid I would be wasting so much time building production books by hand. The customer support is incredible!
What problems are you solving with the product? What benefits have you realized?
With Tripgrid we are able to send out complete, accurate and informative production books to our crews. Every piece of information is at our crew's fingertips whenever they need it. It makes my job easier because they don't have to call me for details. I can make a change to the production book while they are traveling and they have the updated document right away. It makes my job so much easier! I'm not wasting time on little details.
