TourTools

What do you like best?

Tour Tools is comprehensive and customizable, both for tour management and client communication. It offers the capability to properly tailor documentation and scripting to suit each unique trip we offer. As expectations of the consumer change, Tour Tools offers the ability to match those expectations and continue to strengthen our brand.

What do you dislike?

The visual aspect of the software looks a little outdated, but it does not impact the functionality.

Recommendations to others considering the product:

Identify the needs for your business and the needs for your customers, and the find a Tour Tools process that works best to blend the two.

What problems are you solving with the product? What benefits have you realized?

The ability to meet customer needs in terms of communication and documentation. We benefit from the ability to adapt our needs in a timely fashion without needing an overhaul.