Total Info

What do you like best?

I liked the overall layout of the ticketing software when patrons were purchasing tickets. I also loved the ability to create reports of shows as soon as we wanted, even just after the show had begun. It made overall cleanup of the night extremely easy when we didn't have to spend all our time figuring out the box office software.

What do you dislike?

I dislike that there was very little automation available and that the process to actually sell a walk-up patron a ticket was very slow. We would sometimes have a line out the door, and would need to bring out a second laptop because if one field was marked incorrectly, it wasn't clear why we could not move forward.

Recommendations to others considering the product:

Patience, patience patience!! Once you understands the ins and outs, it can be a breeze. You just have to get there.

What problems are you solving with the product? What benefits have you realized?

We realized the benefit of an efficient ticketing software! When things went good before shows, it was smooth. When one part of the system broke down, be it the ticket printer or some human oversight in the purchase process, things came to a bit of a halt.