thinQ delivers a better way to power voice and text messaging in the cloud. Get up and running fast with our integrated thinQ io portal or flexible APIs. We make it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection.
Use our APIs to add and control your inbound and outbound voice and texting features in your existing tech stack in minutes, save on your cost of goods, connect to existing SIP providers, improve call delivery and quality, and more.
Our thinQ.io cloud communications platform also makes it easy to buy and port phone numbers, create route profiles and trunks for outbound voice calls, enable text messaging, and more.
Add call-specific analytics and SIP ladders along with our five-star support team to mitigate and route around outages, create custom routes and blocks, and more – and you’ve found a “better way” to communicate.
Purchase phone numbers for inbound voice, route outbound domestic, toll-free, and international calls. Plus scale your text messaging communications with A2P SMS/MMS. Our Least Cost Routing (LCR) engine and database features – Location Routing Number (LRN), Caller Name (CNAM) and E911 – ensure that you’re properly routing across our 40 high-quality carriers and paying the best price for every call.
Jeff M.
Advanced user of thinQ
★★★★★
Solid performance, stellar customer service
What do you like best?
The platform is robust, powerful, and fairly easy to use. Favorite thing is the ability for a front end user (non-admin, non-techie) to trace a problem call start to finish and identify the problem.
Second favorite is the ability to switch inbound toll free routes dynamically if there are any carrier issues. That means ZERO downtime.
SMS long code capability is easy to use and implement into our existing workflow. Happy with results.
What do you dislike?
The platform is fairly deep. While common items are easy to use and straightforward, digging into the depths takes time and technical understanding. Learning curve is not shallow.
What problems are you solving with the product? What benefits have you realized?
Best quality routing for contact centers without crazy rate variation. Other carriers there is a choice between quality and least cost routing. thinQ is quality with very good cost routing. They probably aren't the cheapest on every route. They deliver good rates without sacrificing quality or using gray routes.
Had a FAS issues with some other carriers. Absolutely none with thinQ. Problem solved.
We provide a SaaS contact center solution for clients. High availability is an absolute requirement and thinQ has delivered that.
Review source: G2.com
