The Loan Office

What do you like best?

The report generation feature significantly decreases the amount of time spent generating monthly statements, payoff reports, receipts, etc.The automatic calculations performed by the software decreases the risk for human error when generating payment amounts.

What do you dislike?

However, the software system is very rigid. You cannot edit the reports generated, whether it is the information included in the report or the structure of the report. Their technical support department is not open to listening to suggestions of how to improve the software from customers who actually experience problems while using it. I have had to create numerous workarounds to create the reports I need. I also wish you could easily connect different sections of the software, for example approved loan applicants and actual loans, but their tech support said they are not open to this idea.

Recommendations to others considering the product:

This is the very basic package. If you need a software to handle more than a simple type of loan with fixed interest and little variations, then this product will work fine. If you want a more robust system, I would consider upgrading the The Mortgage Office and adding on the needed modules, although you will have to pay for them from my understanding.

What problems are you solving with the product? What benefits have you realized?

Storing all of the data in a single place where you can easily access new and old accounts alike is a life saver. The automatic calculations decrease human error when calculating monthly reports and payoff statements. It is easier to generate reports to track our increase in loan volume and types of loans.