Teamwork Desk

Teamwork Desk was built to make it easy for your team to deal with even the most complex customer enquiries. With unbeatable pricing, as well as amazing features and a great user interface, Teamwork Desk will enable you to track and manage your customer requests without sabotaging any previous rapport built with them

Languages supported:

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.8/10 (Expert Score) ★★★★★
Product is rated as #71 in category Customer Self-Service Software
Ease of use
8.8
Support
8.8
Ease of Setup
9.1

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Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.

The help desk software helps your team efficiently manage your client requests in one central location – ensuring you deliver an exceptional customer experience.

Teamwork Desk gives you all the features you need — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable your team to keep customers at the heart of everything you do.

Teamwork Desk
Teamwork Desk

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Customer Reviews

Teamwork Desk Reviews

Agency in Marketing and Advertising

Advanced user of Teamwork Desk
★★★★★
Customer support system

What do you like best?

Easy to set up so customers can just email their questions. All activity by a customer is easily retrieved, and the specific "ticket" is always in the single thread. Can see the last time a customer viewed a ticket. Support is always very responsive. Built in self-service portal. We can forward tickets outside our organization as needed, and the resulting dialog is not visible to the customer.

What do you dislike?

If we initiate the ticket instead of the customer, we may not be able to tell if they have seen it.

Recommendations to others considering the product:

Try out their free trial and see if it works for the way you work with your customers.

What problems are you solving with the product? What benefits have you realized?

Staying current with customer queries and messages, all in one place and not scattered over different team mailboxes.

Review source: G2.com

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