Shady Company - Mediocre SIS
What do you like best?
The gradebook is the redeeming quality of Teacherease. It's pretty easy to use, but it could be better. I wish they had an app or some features that are present in other gradebooks. It's not bad though.
What do you dislike?
Teacherease is financially shady. They refused to refund our payment despite the fact that we requested the refund 2 months prior to the school year starting. Moreover, they refused to answer our calls or respond to our emails as soon as they learned that we wanted a refund. Whenever we did manage to get in touch with them, they delayed endlessly, escalating the issue needlessly from one person to the next all over nothing more than a simple refund to a service we never even used. We've been contacting them via calls and emails daily trying to get a response for about a month now, and now our school has to deal with the fact that this company is essentially stealing thousands of dollars from us in the midst of a pandemic. Unbelievable.
Beyond that, Teacherease is not the best, and here's why:
Cost: they cost more than you think. There's a lot of supplemental features that cost extra but are necessary to running an online SIS administration. If you're looking for a central attendance system or data management, for example, be prepared to dish out extra money.
User-Friendliness: The system is far from user friendly. It takes a lot more clicks than necessary to get where you want to go.
Customizability: Teacherease does not offer much customizabililty unfortunately. It's is pretty limited in its scope compared to the competition.
Customer Service: Getting in touch with customer service is toilsome. Average wait times are about 10-15 minutes. With other companies, wait times are generally 1-2 minutes.
Do yourself a favor and go with another SIS. Teacherease is not a company to do business with.
Recommendations to others considering the product:
Look elsewhere. Seriously.
What problems are you solving with the product? What benefits have you realized?
Teacherease has become the source of our problems.