Lasard Fixtures & Gauge LTD - Been using TCP now for 3 years.
What do you like best?
We've been using TCP for almost 3 years now. Prior, our employees were using a 25 yr old, primitive, handwritten punch clock system. They now access TCP primarily through their smart phones. It's quick and easy for them to clock in and out of various jobs throughout the day or week. We use TCP for both Payroll Reporting, Job Tracking, and management reporting.
What do you dislike?
The only thing we found a bit challenging was the large # of initial configuration options. We're a small company with 15 or so employees, so we don't need/use all the functionality available in TCP. Fortunately, the TCP tech support crew were great in setting up our company's default configurations and departmental roles. Now it's just set&forget - that's what management likes.
Recommendations to others considering the product:
I would highly recommend TCP for small companies like us who do not have a dedicated payroll department.
What problems are you solving with the product? What benefits have you realized?
Before we had no convenient/timely job tracking system. Employees would track how many hours they worked on various hours using a photocopy template sheet. At the end of the week, an admin person would go around and collect the job sheets. She would then have to transcribe everything into an Excel spreadsheet. Management got to view the Excel report for that specific week.
Now, with TCP, we are able to use 4 standard reports from TCP's built-in catalogue and have configured/customised another 5 for management-level reporting. Now, management can get job tracking reports in real-time vs waiting two weeks or quarterly for a report to get generated in the old way. TCP has also freed up about 50% of our Admin's time re payroll processing and job reporting
