SWELLEnterprise

What do you like best?

I like that you can chat live with clients/contacts and with team members. Team members or freelance workers can track their billable hours with a built in work timer. You can custom brand your portal and allow clients to communicate and access files or items for approval.

What do you dislike?

It can be difficult to navigate for certain tasks or purposes. It can be buggy, as well. Tasks can have sub-tasks, but the layout and menus become overwhelming for users as the organization gets lost in the process of opening new pages for each sub-task.

Recommendations to others considering the product:

They are still working out a few bugs that pop up here and there, but are generally helpful if you need support and respond relatively quickly to questions or technical issues.

What problems are you solving with the product? What benefits have you realized?

It met most requirements for a solid CRM system to keep track of client and business needs. It is a great tool for consolidating a lot of other CRM tools into one which can save you a few hours.