Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.В With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with almost no loss of quality, even when co-browsing websites with audio and video.В
Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms.
Surfly’s key features include:В
– Document sharingВ
– Video chatВ
– Control switchingВ
– Field maskingВ
– Action logs
– Behaviour controlВ
– Customisable UI
– Security and privacy compliance
– Single sign onВ
Silvia S.
Advanced user of Surfly
★★★★★
What do you like best?
The experience is so smooth and simple! We were using another screen-sharing solution that was a bit laggy but Surfly is very high quality. No downloads and away you go. I use Surfly to collaborate with my colleagues in our AI startup and one of the things that I like best is that we can switch control between each other and work together on our applications with many users on at one go.
What do you dislike?
There's not much that I don't like! Whenever I do encounter a small issue, the team is always quick to reply and support me.
Recommendations to others considering the product:
very easy to integrate and fast response
What problems are you solving with the product? What benefits have you realized?
We are using Surfly to work together and collaborate with my colleagues. Working remotely is the norm nowadays and we cant always be in the office together. If we have a joint project or document to write up, I just send the link to my colleagues and we jump into an immersive session. We have managed to improve the way we work together, allowing us to build relationships but also be more efficient - in a fun way.
Review source: G2.com
