Sugar Sell is SugarCRM’s flagship customer relationship management solution that brings you a high-definition view of your customer experience. Sell enables businesses to create extraordinary customer relationships with the most innovative and affordable solution on the market. Sell brings customer data into one place and builds on top of that underlying customer data a complete, artificial-intelligence-powered system for sales automation, collaboration, and reporting. At Sugar, we believe in letting the platform drive revenue, increase efficiency, reduce sales costs and deliver unmatched customer buying experiences. We believe in letting the platform enable collaborative selling by bringing the most important lead and customer information to the forefront. We believe in letting the platform deliver customer profile information, actions, emails, and conversations, so everyone involved in the sales process is always on the same page. We believe in letting the platform help everyone know where things are with every process in the sales cycle, from qualification to closed-won deals and beyond. With Sell, you can get busy being less busy. With Sell, you let the platform do the work.
Sugar Sell (formerly SugarCRM)
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Customer Reviews
Sugar Sell (formerly SugarCRM) Reviews
Bud H.
Advanced user of Sugar Sell (formerly SugarCRM)What do you like best?
The standard (unaltered) product provides tools (Studio and Business Process Manager) that allows customization to match the company's business instead of needing to modify the business process to match the product.
What do you dislike?
I'd like to be able to use the Studio Tool with the Email Module, and have the Teams available in the Business Process Manager.
Recommendations to others considering the product:
Start small and grow. I recommend just adding Accounts and Contacts as the first step and doing just Call logging and Email archiving. Sugar is powerful, and additional functions can be added as desired. Look at the "standard" set-up and flow in the "off the shelf" product and adapt Sugar to meet your company needs.
What problems are you solving with the product? What benefits have you realized?
Automated Business Processes and event follow-up has reduced the time needed for some business activities and has reduced process errors. Transition of sales territories is easier and we have captured all of the telephone and email activities for customers so the history is available to those with the authority to view it. The built-in functions of Roles and Teams establishes which people have access to each data element and what authority they have for that data item (view, edit, delete) . The data element relationships (one-to-one, one-to-many, many-to-many) provides connections between all of the relevant data items.
