Easy to use, really useful having changes highlighted on updates for approval
What do you like best?
It's easy to use meaning that our less computer literate operators are not left behind.
Highlights specific changes on new versions, making version approvals much quicker.
Reduced migration friction with the ability to use PDF's from paper system until the new electronic format is created, allowing updates on change.
Change requests/error corrections can be requested from the shop floor allowing tracked improvements ensuring no unauthorised/documented changes occur.
High quality images available to look at and ability to zoom in for more detail.
Use of videos to describe a process.
What do you dislike?
It would be better if it could integrate with our ERP system to access the instructions directly from there. The notifications don't time out if the notification is no longer relevant, but they aren't too intrusive.
Recommendations to others considering the product:
If you are on any paper based system take the leap and give it a try - it has been a step change in ease of access for our works instructions, especially for me - knowing that I am looking at the right version, not a draft that someone has put on the server. Our operators have found it easy to use and aren't scared of using it.
What problems are you solving with the product? What benefits have you realized?
Our recorded settings are now more comprehensively recorded and better controlled. Updates can be requested by the shop floor operators and supervisors when they see mistakes, fix issues. As we use the approvals on changes this means we see when there are changes to the documents.