Splashtop Remote Support

Splashtop Remote Support is a VDI software tool that allows IT professionals to remotely access computers and assist users.

Languages supported: German, English, French, Japanese, Portuguese, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.6/10 (Expert Score) ★★★★★
Product is rated as #4 in category Headless CMS Software
Ease of use
9.6
Support
9.7
Ease of Setup
9.5

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Designed for MSPs, IT, and service providers to remotely support clients’ computers and servers. Includes both unattended and attended access. Better alternative to LogMeIn Central, TeamViewer, and GoToAssist.

Splashtop Remote Support Premium is designed for IT professionals and MSPs who need a solution combining remote control, alerts monitoring, Windows updates, and remote command features. It provides top-requested features at a low cost and premium remote management and monitoring features including:

+ Configurable Alerts allow users to set up alerts in customized combinations to monitor computer status, software installation, memory usage, and more
+ Windows Update Management helps technicians ensure that their computers are up-to-date
+ Remote Command enables users to execute commands on a remote computer
+ System Inventory displays system, hardware, and software inventory
+ Event Logs show the computers’ key events/warnings that technicians can use to troubleshoot issues

Add-on:
+ Endpoint security system helps to keep your computers clean and safe

Splashtop Remote Support
Splashtop Remote Support

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Customer Reviews

Splashtop Remote Support Reviews

Justin M.

Advanced user of Splashtop Remote Support
★★★★★
Seemless transition from LMI

What do you like best?

The features are very much on par with LogMeIn, although they are arranged differently.

One thing that stands out is the ability to scale up the size of the remote computer beyond the native resolution (which is handy on a 4k screen).

The remote computers do not "hang" when you log out, or restart them, unlike LogMeIn, which will not close until a certain period of time has elapsed.

The ability to initiate chat in a separate window, so you don't have to monitor the client's computer, and hope they don't obscure your view of their response is awesome.

The toast pop on connection to a remote computer is handy, without being intrusive.

I also really appreciate the ability to favorite certain computers in my directory to make them quick to find.

What do you dislike?

The only, very minor gripes I have is the inability to pause the integrated bitdefender antivirus and the inability to support from Linux.

What problems are you solving with the product? What benefits have you realized?

I support several offices across a region of 100 miles or so, and Splashtop, with the optional Bitdefender license, is key to keeping my computers up to date and secure. This, along with the ability to quickly deploy new software to disparate groups of computers, allow me the freedom to work from anywhere I might find myself "in the field."

Review source: G2.com

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