An sluggish solution with so-so support compared to Avalara
What do you like best?
The system has at least the following features that I can think of:
a. Updated rules, rates, exemptions about tax
b. Up-to_date Data for all jurisdictions
c. Custom Transaction-Level Reporting
d. Data Aggregation and able to sync with Salesforce and NetSuite
What do you dislike?
I can't think of anything that I dislike about this company or solution. We went through an ERP migration from GP to NetSuite, and we need to implement a tax solution within a short period. It was an amazing experience with the account management and support team.
However, two years later, we end up switching to Avalara. Avalara is more intuitive and easier to use.
Recommendations to others considering the product:
After using Sovos for two years, we switched to Avalara as Avalara is easier to use and more robust in functionality. If you use Netsuite, this is a great combo.
What problems are you solving with the product? What benefits have you realized?
The system eliminates the burden associated with tax filing and compliance work. Without a system like Sovos, I can not imagine how any company can keep up with the ever-changing tax landscape. In the US alone, there are thousands of jurisdictions.
