Solvvy is an effortless next-gen chatbot and automation platform that powers brilliant customer support and experiences. With advanced Artificial Intelligence and Natural Language Processing (NLP) at its core, Solvvy delivers intelligent self-service to resolve customer issues quickly, accurately, and at scale. Unlike traditional chatbots, Solvvy delivers personalized, on-brand experiences for your customers across multiple channels. Solvvy also provides great ROI with low maintenance costs, no engineers required, and learns and improves on its own over time from interactions with your customers. Solvvy is used by over 550 million users of top brands including HelloFresh, Vimeo, Under Armour, Twilio, Calm, GoFundMe, Upwork, Stash, Sonos, and Ring.
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Solvvy Reviews
John L.
Advanced user of SolvvyWhat do you like best?
Solvvy makes some of our most perplexing visibility issues go away. I love that I can see what a user is querying about, then know for sure if that helped, or if it didn't what ended up happening.
I also love the ability to quickly coach the system towards better answers. Even during our trial period we saw a really great increase in self-service resolutions as Solvvy learned about our knowledgebase, customers and the queries they come in with.
What do you dislike?
Some of the extras that come with Solvvy could be expanded or include more robust training. We haven't yet taken advantage of some of the suggestion features because we're not sure how to best implement them. That said, we've had some great interactions with our Customer Success Manager already and I am sure we're on the way to successful integration!
Recommendations to others considering the product:
Make sure that a chatbot fits your customer's needs and expectations. There are certain things that self-service just won't work for and Solvvy isn't really trying to solve for that implementation.
As you're writing your knowledge base articles, make sure to format them in a way that works with the Solvvy system and how it will appear in chat. Work with your customer success manager to get to know what that looks like.
What problems are you solving with the product? What benefits have you realized?
With Solvvy overlaying our help site we're trying to quickly answer as many customer questions as possible. With a small but agile team deflection of customer contact is a major boon. Solvvy makes it really easy to constantly work through the improvement cycle to learn what customers are asking about, in what ways our answer don't suffice, fill in those holes, and then feed that back into the self-service tooling we have.
