Smoothwall SWG

What do you like best?

Safeguarding auto alert feature and website portal for staff to use

What do you dislike?

Product does not support remote working for learners or tutors i.e it doesn not tracker and block websites remotely. Depending on the config we are using it either does not allow the end user to connect to a public wifi or it blocks the end user from being able to upload files to any website.

Support department are not responsive, and after 6 months of it not working we are getting ask to advise what problems do we have?

Recommendations to others considering the product:

Don't believe the sales demonstration, require a live demonstration to your particular requirements before you consider purchasing. Unless you have a dedicated technical tam that can spend days devoted to learning this I would suggest selecting an alternative product

What problems are you solving with the product? What benefits have you realized?

Trying to safeguard learners but have only managed to do this stoping them connecting to the wireless network or from uploading any work