SkipTheDishes

What do you like best?

It's easy to get in my city, and country (Canada). The rates are technically the lowest compared to the other food delivery options. It's well-known, so it gets lots of traffic.

-They let you use your own tablet, (though there is a rental option).

-The restaurant-side app can be downloaded yourself through the app store.

-Brand visibility

-Offers promotions

What do you dislike?

The customer service treats us like trash, and makes me feel like they are the business, the customers are THEIR customers, and I'm just a random small supplier. You can't edit anything yourself, and the support is slow. They penalize you for every little thing, just to appease the customers (when sometimes it's not even your fault). It's really easy for scammers to get "free food".

-You are nothing

-Nickel and Dime you for everything

-It's always your fault

-Customers can screw you over easily

-Lack of notifications

-Support team cares more about their reputation/relationship with the paying customers than their reputation/relationship with you

Recommendations to others considering the product:

You don't have a choice. They're a big player in the market, but if given equal opportunities for everyone else (AKA only one global food app that has all of these...) then I would not choose Skip.

What problems are you solving with the product? What benefits have you realized?

It's easier to push the burdens of delivery to Skip, but it's really annoying when you need to change your menus.

-Delivery Service

-Online Portal/ecommerce/security

-Promotions

-Pickup

-Brand Presence

-Customer options