Sitehelpdesk HelpDesk

What do you like best?

Sitehelpdesk is an incredible solution to record incidents. What I like most is its portal oriented to the immediate response of the tickets with its self-service center. I consider that it has a board with all the administration, reports and management services sections located visually, to make it easier for technicians to enter the functions.

What do you dislike?

It is a platform based on the efficiency of services, so it lacks a modern interface. On the other hand, I have not had inconveniences.

Recommendations to others considering the product:

I highly recommend this help desk platform to optimize your customer service with its great features to provide desired assistance. You can choose between your different plans that have different benefits to quickly recover your cost.

What problems are you solving with the product? What benefits have you realized?

Sitehelpdesk is our first-line tool to support the amount of tickets we receive from our customers and to be able to offer a service up to par. This platform allows us to collect data and generate reports to determine new solution strategies.