Sinch has been an absolute pleasure to work with for all of our SMS needs
What do you like best?
Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership
What do you dislike?
The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market
Recommendations to others considering the product:
Sinch is a very good company to work with from an SMS Aggregator role; I've been working with them for many years now going back to the mBlox company, and the business relationship is as strong as it ever was. They are very proactive in ensuring they can meet our needs and supportive whenever we need them to be.
What problems are you solving with the product? What benefits have you realized?
We don't have many problems, just occasional issues with individual users receiving SMS responses from short codes, and the support received from Sinch really helps get through those isolated instances in an efficient manner.
