Simplesat

What do you like best?

How quickly we were able to set up and start using it.

How agile they are with the existing & new features.

The leadership is driven to see you succeed

The real scenario of sending them a feature request and hearing that they already have it on their roadmap!

Their support team is phenomenal - They are responsive and knowledgeable

The CEO is focused on ensuring the company is growing while making sure I still feel valued

They were even able to import all our reactions from our previous provider!

Love that it integrates with ConnectWise Custom Fields & BrightGauge for reports!

Love the integration with Microsoft Teams for live reactions

What do you dislike?

Nothing - Really. Things I want to see show up are already deployed or will be very soon.

What problems are you solving with the product? What benefits have you realized?

Our ticketing system auto sends a survey to everyone we interact with. This helps ensure we are meeting our clients needs quickly and easily.

We use the NPS Score to connect with our primary contacts to ensure the content we are delivering is exceeding their expectations and we have a pulse on how our relationship is doing.

We even recently started doing in-house surveys to see how our employees are doing.

We are keeping techs up to date with the latest feedback from our clients with Positive Surveys posting live to Microsoft Teams