Shipwire

What do you like best?

Relatively easy to use with Magento; UI is quite user-friendly.

What do you dislike?

- inventory mismanaged and "misplaced" routinely

- nearly impossible to make changes to orders

- impossible to reroute packages

- support is not US-based so troubleshooting is a constant struggle

- customer service is friendly but very unhelpful largely due to being outsourced and "reading from a script" and entirely removed from operations/logistics

- might be OK for small items and high inventory turnover but shipping rates and long term storage fees are high

Recommendations to others considering the product:

look for other options if you value your own customers' opinions.

Shipwire customer support is outsourced to the Philippines and everything other than basic "pick-and-ship" is a special project that takes 2-3 weeks, if it ever gets completed. Inventory management is poor and inaccurate.

What problems are you solving with the product? What benefits have you realized?

Currently down to just one SW warehouse and will not return as a customer in the USA