ServSuite is a pest control, lawn care, and arbor care business management software. It’s built to help you run and grow your business, regardless of whether it’s based in a single or multiple world-wide branches. ServSuite is web-based, and multi-browser compatible. With ServSuite, you get core functionality such as Billing, Invoicing, Inventory, Credit Card Payments, Routing, Scheduling, and many more, but at the same time you get the opportunity to go paperless with the ServSuite Mobile App and get more tasks finished while you’re out in the field. You also get a chance to enjoy many of our office automation features, such as Print to Mail, Notifications, as well as our innovative solutions and modules: GPS Vehicle Tracking, ServSensor, ServSales, etc.
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ServSuite Reviews
User in Environmental Services
Advanced user of ServSuiteWhat do you like best?
You can do basic pest control reports on it.
What do you dislike?
Everything I've written is my own personal opinion.
I've now looked at four software choices for pest controllers. I've used three extensively. ServSuite is the software that has the most problems both with the software and customer services.
Updates are released with bugs.
As a UK pest controller Servsuite has trouble replicating the problems experienced in the UK.
The software has less features than the others.
If you are using the barcoding system it is not user friendly. If you want to report mouse activity you have to press buttons 7 times over 2 different screens. All the competitors have much better ways of doing this.
We asked for them to change this and they never did. We now don't use Servsuite.
The bait plan software requires you to actually draw it on the phone.
Competitors do this much better with photos of fire plans and drag/drop bait points.
If you're barcoding the software runs your phone flat. This is probably because of the multiple screens and button presses to report basic things.
If you have made recommendations they sometimes don't appear on the following report. Then it might appear on the next report. It took a long time for Servsuite to even acknowledge it as a problem. The problem was still not fixed when we stopped using it.
Turning up to a job and the software saying you had four number 1 monitors to check, four number 2 monitors to check. Apparently this was just our company? The problem was never fixed.
In the 1.5 years I used the software nothing we asked to be improved was. There was one time when they fixed the software. That was the day an update was released that stopped us completing jobs.
If you're a UK pest Control company, there's a really good software available from a company is WSM.
Recommendations to others considering the product:
Don't use.
What problems are you solving with the product? What benefits have you realized?
Competitors have better software.
