Our SerioPlus ITSM gives your staff access to everything they need to manage your IT Service Desk – in one easy to deploy application.
With strong links to our Knowledgebase, SLA, Asset & Configuration Management system, web and mobile products, our Service Desk software is more than a call logging system. Serio Incident, Service Request, Problem and Change Management modules can enable your staff to cut resolution times and raise customer satisfaction.
Serio comes complete with a comprehensive ITILВ®-compliant Configuration Management Database (CMDB) and IT Asset Database. The Serio CMDB holds information about different types of IT equipment and software within your company. It describes their roles, inter-relationships, dependencies and value to the business. You can view this information in either text or diagrammatic form. It underpins many IT disciplines, including Incident, Problem and Change Management, Capacity Management and many others.
Our unique event and workflow technology means you work in ways that reflect what you do, and the activities you and your teams undertake – simply build key business steps into Serio, then let Serio worry about the details of what needs to be done.
Serio delivers a wealth of information to the Service Desk. Accessing information about system dependencies, suggested courses of action and similar problems easily when you need it – at the point of logging.
With its innovative and attractive interface, Serio Service Desk Software has been carefully designed to be as simple as possible to use. Serio guides you through everything – from logging a call, call tracking, resolving problems, team working and more.
Using Serio Change Management, you can easily model business processes that your company needs to perform – activities such as software modifications and key server reconfigurations.
Milestone dates and times can be defined for key stages, so time-critical events can be scheduled to suit the needs of your business. Keeping customers and colleagues informed about the progress of a change is easy too. Most importantly, Serio Changes can be dynamic, responding to events as they occur in the organisation.
Halting, restarting and amending changes on the fly is straight-forward, ensuring that the Change Manager is always in control.
