What do you like best?
The interface design. I couldn't test the UX
What do you dislike?
The list is long.
1. It started with the registration. They require and validate both email and mobile phone number. I provided and confirmed my email, but I didn't want to provide my mobile phone number. This violates the GDPR. I contacted support, and it took two days for them to approve my account without the mobile phone number.
2. After I finally got into the account - I started connecting my sales channels. I sell via WooCommerce, eBay US, Amazon US, Etsy. I only managed to connect eBay.
2.1. According to the support attendee - they don't support Amazon US at the moment, but the Amazon US connection profile is there.
2.2. While trying to connect Etsy - it logs me out from the account. Every time. Support is helpless.
2.3. During WooCommerce connection - SelluSeller requires to select the Country, TimeZone, and Currency. Why? This is CMS, and you can request Currency via API. Timezone can be the default for the account. Why you need "Country"? This is CMS, and it is not connected to any country. Despite this weird connection setup - I setup the required fields, and the system replies with Connection Error. When I contacted support - they told me that they don't Support the US region for WooCommerce. Again, the US region for WooCommerce CMS!!! I've tried other areas: Canada, Australia, even Malaysia (Asian region) - it DOESN'T work.
https://monosnap.com/file/SLV73ssmt9j5geg6syqjE8dA67pnrf
3. Support is scripted and doesn't even read what you send them https://monosnap.com/file/Cq290wgToDw9vypDLTX4ROQq7KbfxQ
4. support state that their application is up-to-date with the working systems https://monosnap.com/file/IBmu9kXYLIs2WYbGddZvn9yeBjh1vi . Here is the screenshot from my last message https://monosnap.com/file/q4tsFKPnioLSakazAsctuJ4dREWI7h
As you can see - none of those integrations work.
I can't recommend anything from this product.
Recommendations to others considering the product:
I can't recommend SelluSeller because thier functionality didn't work when I tested. Lots of bugs and errors.
What problems are you solving with the product? What benefits have you realized?
I've tried to use SelluSeller and Product and Order management system to manage my eCommerce business across marketplaces and my website. I also was looking for a solution to expand my business and start selling on other marketplaces like Lazada etc.
Unfortunately, I didn't have a chance to test it properly because I couldn't even start.
