SeatAdvisor SABO

What do you like best?

I like that the calling and asking for help is easy and they always figure out the answer to your question. They work with you on the different ticket types you need and are always friendly when you call to ask for help. The system is user friendly for the most part.

What do you dislike?

I don't like that we end up calling a lot for help because the system doesn't do all the things we need it to for our events. It often takes them days to figure out what we want and how to solve that issue. There is a lot of patron information that guests have to fill out and you are supposed to ask when they buy tickets on sight which can get frustrating when you are busy. I wish they would have some sort of conference for it so that we can learn first hand how to do more things with the system. We have received complaints about the system charging cards two times, one charge would usually fall off a few days later, but guests did not like this.

Recommendations to others considering the product:

Know exactly what you need the system to do and ask specific questions to allow them to help you to their best abilities.

What problems are you solving with the product? What benefits have you realized?

We are figuring out how to sell tickets to different events and how to get parking tickets utilized with it. The biggest benefit is the friendly helpful staff who try really hard to answer your questions and make the system do everything you need it to do.