Easy to use, always improving, and great customer support - SciNote's great!
What do you like best?
The customer support has been and continues to be excellent. The team at SciNote has gone above and beyond to listen to and take my colleagues' feedback seriously; we've seen many of our suggestions implemented over a year, and SciNote has continued to evolve to suit our company's needs.
What do you dislike?
For someone new to ELNs, the number of features can seem daunting. Fortunately, SciNote has a comprehensive academy with many tutorials available, allowing a novice to master SciNote's features quickly. The team at SciNote can take this a step further by offering recommendations and tips to newcomers for structuring and streamlining projects.
Recommendations to others considering the product:
Keep the number of ongoing projects within a given year to a minimum. It's easy to create a lot of unnecessary managerial work by making too many projects. Streamline projects whenever possible to avoid redundancy and archive completed projects.
What problems are you solving with the product? What benefits have you realized?
The COVID-19 pandemic disrupted a lot of our company's work; the team had to work from home, eventually working in staggered shifts. The time spent in the lab became more precious, limiting the amount of time available to organize and document experiments. SciNote allowed our company to circumvent the new limitations by enabling the team to design experiments and manage data from home.