RISC Networks IT Operations Analytics Platform

What do you like best?

I like this software because it is easy to use and set up as long as you have the required information ready to go. The software reports can be a great tool in assessing the heath of the network, and provide not only a great amount of detail where errors are found, but also provides checks for understanding the errors and even some limited solutions on how to address the errors.

What do you dislike?

I dislike this software because the reports can be a bit clunky to go through and are absolutely unprintable. I also recommend that when collecting the required credentials the customer understands that certain credentials are required for a reason and not providing them will make the assessment worthless.

Recommendations to others considering the product:

The newer software is much more robust than the older software platform. Both can provide great reports of the network infrastructure and network data to be able to plan and make decisions for company growth. Not for an individual company to use once. Much better suited for MSPs or consultants. Make sure that you get all required credentials and they are tested before attempting to start the assessment process, or the whole thing can take a lot longer than expected.

What problems are you solving with the product? What benefits have you realized?

We are using this software to run detailed network assessments on our customers. We offer this as a value added service to our customer and we are able to use the reports to make long term upgrade and maintenance plans.